Here at PLUSSIZEFIX we strive to make every shopping experience satisfactory for our customers. See below for answers to questions regarding shipping, returns, and other inquiries.
Ordering & Payment
I'm in love with an item, but it's out of stock on the site. What should I do and how often do you restock?
Good news! We get new items frequently, especially our most popular items.
I am an international customer and I am not sure how much I'll be charged for a purchase.
PLUSSIZEFIX is proud to service our customers from all over the world! All pricing on our site is in USD, the conversion rate would depend on your issuing credit card company being used on the transaction.
What payment methods do you accept?
PLUSSIZEFIX offers a variety of payment options. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal and store credit in the form of e-gift cards.
I placed an order, but never received a confirmation email.
If you do not receive an email from PLUSSIZEFIX within hours of placing your order and it’s not in your Spam folder, the email address on file is most likely spelled incorrectly. Please contact our Customer Care via email or phone for assistance to update your order.
How do I change or cancel my order?
We are try to make sure that you receive your orders as soon as possible. Our system is designed to fulfill orders as quickly as possible. We cannot cancel or change an order once it has been placed. In such case you can however, return the item to us in accordance with our Returns Policy. If you package has been returned to us (Packages marked "Return to Sender") due to an incorrect/undeliverable address, we will issue a store credit for the net total minus the shipping fee. You will be held responsible for the initial cost of shipping the package.
How long after I place my order will it ship?
Orders are shipped Monday through Friday, excluding weekends and holidays. It may take up to 24 hours for an order to be processed. Kindly note shipping may be delayed by our verifications team if confirmation is needed for the order. You may also view the status of your order, here.
My order was confirmed, but I just got an email saying an item is out of stock. What does this mean?
We will send you an email with an E-gift card containing the amount you are owed for the cost of the item. Please treat the gift card like cash, as it is store credit you can use during a later purchase. Store credit never expires.
I placed an order, but haven't seen any movement from PLUSSIZEFIX. What's going on?
There are several reasons why your order may have been delayed. Either your order was flagged for risk of fraud, or we needed to contact you to verify your personal information. In all cases, we will reach out to you as soon as an issue is indicated and proceed to ship your items as quickly as possible.
What company does PLUSSIZEFIX use to ship packages?
We offer USPS Priority mail, both domestic and internationally.
How long does shipping within the US take?
We offer a variety of shipping methods for you to choose from. Out standard shipping will take on average 3-7 Business Days to be delivered. We do offer USPS Express Shipping estimated to deliver 1-2 business days.
How long does it take to ship internationally?
It usually takes 7-14 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country's customs.
Do you refund shipping fees?
Shipping fees are non-refundable.
My purchase is over $99… Why hasn't the shipping charge been waived?
Free shipping for orders over $99 (subtotal) applies to U.S. Domestic shipments only. Keep in mind to please take discounts under consideration. At this time, international shipments do not qualify for free shipping.
How do I know my package has shipped and is on its way?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information.
I received a damaged Item, what do I do?
Please return your item following our guidelines with the instructions included in the order. We will issue you store credit and you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.
Once we receive your package, we will email you with a store credit code in the amount of your item, plus the cost of the shipping return.
Tracking Your Order
How do I check on the status of my order?
You may view the status of your order, here.
How can I track my package?
In your shipping confirmation email, you'll get a link to the tracking history. From there, you can monitor your package's progress until it's delivered to your door. Or, visit USPS.com and enter the tracking number emailed to you.
I placed an order two weeks/a while ago and just realized I've been getting several emails and missed calls from PLUSSIZEFIX… What's going on?
In the event we need to verify your order or need to contact you regarding your order in general, we will attempt to call and email you. If we are unable to reach you several times after 7 business days, we will cancel your order and issue you store credit in the amount of the items plus the shipping fee. If you notice a message from PLUSSIZEFIX via phone or email, please call us back as soon as possible to avoid having your purchase cancelled.
My tracking info shows my package was delivered, but I never received it.
PLUSSIZEFIX provides customers with the option to track packages. If the tracking information states that your items have been delivered but you have not received it, you must contact the United States Postal Service and discuss the issue with them. Reach USPS HERE or call 1 (800) 222-1811 for domestic or international assistance. Please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in case they received it on your behalf. The package may also have been left with property managers. We will do our best to assist you, but PLUSSIZEFIX does not hold responsibility for packages that are lost or stolen. Please contact your local mail carrier and post office to file a claim.
I am in the United States and want to return an item I am not satisfied with.
If you are not happy with your purchase, please send it back to our Los Angeles warehouse within 30 days of the delivery date with a return slip. Merchandise must be unworn, unwashed, and still have all tags attached. If returning by mail. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid. We would be happy to issue you a refund in the form of store credit to use on a future purchase. Store credit never expires. Sale items, swimwear and bodysuits cannot be returned unless approved by customer service in advance.
My package is being returned to you, due to invalid shipping address. What do I do now?
All packages returned to us due to an invalid address will be restocked and you will be issued a store credit minus the initial shipping charge. We are not able to reship an order as all returned shipments are processed by our Returns Department.
Where do I send my return to?
Please address your package to:
13941 Ramona Ave. Suite G
Chino, CA 91710
How long does it take to process returns?
Returns are processed within 2-5 business days after your item(s) are received into our warehouse. Once your return has been processed, you will be issued an online store credit in the form of an E-gift card via email. Please keep your return tracking number for your records.
Does PLUSSIZEFIX do exchanges?
Because we can't ensure our Fashionistas will be issued the style/size they desire by the time their returned items come back to the warehouse, we cannot do exchanges by mail. We do, however, accept exchanges at our stores as applicable.
Does PLUSSIZEFIX issue refunds?
We do not issue refunds, we offer store credit in the form of an E-gift card instead. Please treat store credit like cash.
I got my order, but an item is missing/defective/not what I ordered. What do I do?
Once you receive your order, thoroughly check your delivered items immediately. If you believe an item is missing/defective/not part of your order, you must contact our customer care department within two days of receipt and let us know.
Our fashion items are catered for the strong, confident Plus Size Fashionistas. We have added a Sizing Guide with each product to help you with your shopping. Please note that sizing may slightly vary depending on different cuts and fabrics. Please use this information as a general guideline to determine the most accurate size for your fit.
Model shown displaying our fashion are wearing a Size 1XL.
Don't see your question answered? Shoot us an email at firstname.lastname@example.org, or call our Customer Care department at 1-855-737-2678 Mondays-Fridays between 9:00 AM to 5:00 PM PST.