How do I change or cancel my order?

We know how important your order is, so we aim to fulfill orders as quickly as possible. While we cannot cancel or change an order once it has been placed you are welcome to return the item to us in accordance with our Easy Returns Policy.

My tracking info shows my package was delivered, but I never receieved it.

We know how important your order is! Plussizefix provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.


We will always do our best to assist you, but Plussizefix does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

United States Postal Service (USPS)


You can reach USPS HERE or by calling 1 (800) 222-1811 for domestic or international assistance.


What payment methods do you accept?

Plussizefix offers several payment options for your convenience. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal, Amazon and store credit via Plussizefix E-Gift Cards. Our store issued Gift Cards are currently exclusive to our stores, and are unable to be used online. Similarly, our E-Gift Cards are exclusive to online purchases.

How can I track my package (Domestic)?

Please use the tracking option at the top of the page for quick information. In your shipping confirmation email, you'll receive a link to the tracking history. From there, you can monitor your package's progress until it's delivered to your door. Depending on the shipping method selected, you can visit USPS.com

How can I track my package (International)?

Please use the tracking option at the top of the page for quick information. In your shipping confirmation email, you'll get a link to the tracking history. In some cases, the tracking information will only be provided up until the package leaves Los Angeles as airmail. 

My order was confirmed, but I just got an email that states I received a refund. What does this mean?

The item(s) you ordered was so popular that between the time you placed the order and when we processed it, the item sold out. The good news is, that we will email you an E-Gift Card for the cost of the item. (Minus any applicable promotion codes used on the order)    

Helpful hint: Please treat the E-Gift Card like cash, as it is store credit you can use for a later purchase. Store credit never expires!

My purchase is over $99... Why hasn't the shipping charge been waived?

Free shipping for orders over $99 (subtotal) applies to U.S. Domestic shipments only (when using standard delivery) when the total of the order less any discount applied is equal to or greater than $99.00. 

 

Expedited shipping (i.e., Overnight) for all locations is available and will be charged at the advertised rate shown when your order is placed, regardless of the total amount of the order.

Helpful Hint: Take your promotion code into consideration when calculating your total.

What if my credit card is Declined?

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

I placed an order, but never receieved a confirmation email.

If you do not receive an email from Plussizefix within a few hours of placing your order please check your Spam folder, alternatively the email address on file might be spelled incorrectly.